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114925-01C
12
CLEANING AND
MAINTENANCE
WARNING: Turn off the ap-
pliance and allow to cool before
cleaning.
CAUTION: You must keep
control areas, burners and cir-
culating air passageways of fire-
place clean. Inspect these areas
of fireplace before each use. Have
fireplace and chimney (if appli-
cable) inspected yearly by a quali-
fied service person. Fireplace may
need more frequent cleaning due
to excessive lint from carpeting,
bedding material, etc.
Only limited cleaning will be required under nor-
mal use of this appliance. Dust the front grate and
top of receiver/valve. Do not use cleaning fluids to
clean logs or any other part of the appliance.
If, after a period of use, the flames start to exhibit
unusual shapes and behavior or the burner fails to
ignite smoothly, then the burner holes may require
some cleaning. If this happens, we recommend
that you contact your nearest authorized service
technician to get the appliance serviced.
• Keep area around log set clean and clear of
debris.
• Periodically inspect the air mixer and burner
tube for foreign matter blocking the air inlet
and flame holes.
• Once every year a qualified agency or certified
chimney sweep should examine and clean the
venting system of the fireplace.
SERVICE HINTS
When Gas Pressure is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural gas
supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation or troubleshooting. If so, contact DESAʼs
Technical Service Department at 1-866-672-6040.
When calling please have your model and serial
numbers of your heater ready.
You can also visit DESAʼs technical services web
site at www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call DESAʼs
Technical Service Department at 1-866-672-6040.
When calling DESA, have ready
• your name and address
• model and serial numbers of your log set
• how log set was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call
DESA at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model number of your log set
• the replacement part number
Figure 18 - Incorrect Burner Flame
Pattern
INSPECTING BURNERS
Continued
If burner flame pattern is incorrect, as shown in
Figure 18.
• turn appliance off (see To Turn Off Gas to Ap
-
pliance, page 10)
• see Troubleshooting,
page 13
Dark
Orange
Flames