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OWNER’S MANUAL
TECHNICAL
SERVICE
You may have further questions about in-
stallation, operation, or troubleshooting.
If so, contact DESA International’s Techni-
cal Service Department at 1-800-DESA LOG
(1-800-337-2564).
You can also visit DESA International’s
Technical Service web site at
www.desatech.com.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
When Gas Quality Is Bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or
gas quality is bad. If so, contact your local
propane/LP gas supplier.
Model CGG3324PT CGG2618P CGG3324P CGG3630P
Btu (Variable) 20,000/33,000 16,000/26,000 20,000/33,000 21,500/36,000
Type Gas Propane/LP Only Propane/LP Only Propane/LP Only Propane/LP Only
Ignition Piezo Piezo Piezo Piezo
Manifold Pressure 7.9" W.C. 7.9" W.C. 7.9" W.C. 7.9" W.C.
Inlet Gas Pressure (in. of water)
Maximum 14" 14" 14" 14"
Minimum* 11" 11" 11" 11"
Shipping Weight 38 lbs. 36 lbs. 38 lbs. 40 lbs.
* For purpose of input adjustment
SPECIFICATIONS
REPLACEMENT
PARTS
Note:
Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), call DESA International’s Techni-
cal Service Department at 1-800-323-5190.
When calling DESA International, have
ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the defec-
tive part to the factory.
PARTS NOT UNDER
WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
either contact your nearest Parts Central (see
page 28) or call DESA International’s Parts
Department at 1-800-972-7879 for referral
information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number