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120927-54B 13
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only
a qualied service person should service and repair heater.
POSSIBLE CAUSE REMEDY
OBSERVED PROBLEM
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Wiring is loose
1. Wiring is loose
1. Flame motor is defective
2. Flame generation contacts
dirty/obstructed
1. Low batteries
2. Not aiming control correctly
3. Defective remote control
and/or sensor
1. Fireplace is not plugged in
to an electrical outlet
2. Control failure
3. Breaker tripped
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
3. Wiring is loose
4. Heater is defective
5. Thermostat cycled off
Fireplace turns off and will not
turn on
Flame is not moving
Flame is not visible
Log set and/or ember is not
glowing
Flame sputters/ashes
Remote control does not work
Fireplace will not come on when
switch is ipped to ON
Heater does not provide heat
when turned on
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it back
on or reset circuit breaker
1. Inspect wiring for loose
connections
2. Call a qualied service techni-
cian to replace ame motor
1. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
1. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
1. Call a qualied service techni-
cian to replace ame motor
2. Disconnect power. Follow
steps to replace ame gen-
eration LED. Clean contacts
with dry cloth.
1. Replace AAA batteries in
remote control
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs
3. Replace remote control and/
or sensor
1. Check plug
2. Call a qualied service tech-
nician to replace control
3. Reset breaker
1. Turn unit off and unplug unit
for 5 minutes. Plug back
in and turn unit on. If plug
cannot be reached, follow
directions for tripped circuit
breaker
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then ip cir-
cuit breaker back on
3. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
4. Replace heater
5. Change to higher setting