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116863-01B 11
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they canʼt supply original replacement part(s),
call DESA Heating Productsʼ Technical Service
Department at 1-866-672-6040.
When calling DESA Heating Products, have
ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
Usually, we will ask you to return the part to the
factory.
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
POSSIBLE CAUSE REMEDY
OBSERVED PROBLEM
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
2. Unit switch and/or wall
switch in ON position
Fireplace turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it back
on
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Inspect wiring for loose con-
nections and repair or replace
if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
2. Turn off main power switch
(see Figure 4)
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), call
DESA Heating Products at 1-866-672-6040 for
referral information.
When calling DESA Heating Products, have
ready
• model number of your heater
• the replacement part number