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Problem solving guide—before calling for technical support
Problem Possible cause
The burners or oven
will not light
• The gas hose is twisted, bent or kinked.
• The burners are dirty or wet.
• The gas cylinder is empty.
• The burner caps are not fitted properly.
• The gas pressure regulator is closed.
• The lighting procedure has not been followed correctly
(page 7)
The flame is yellow
Pots and pans are stained
• The burners are dirty or wet.
• The gas is running out.
• The burner caps are not fitted properly.
• The gas hose is twisted, bent or kinked.
Smell of leaking gas
• Are all the control knobs in the off position?
• The gas hose is fitted incorrectly
• The hose clamps require tightening or replacing .
• The regulator is faulty and needs to be replaced.
• Smoke and smell may be emitted for the first few hours of use. This is normal and is no cause
for concern.
• When metals heat up they expand and may cause ticking noises. This is normal and is no
cause for concern.
Be advised that you may be charged for a service call, even during the warranty
period, if the fault is due to or caused by any of the above.
Do not attempt to repair the appliance yourself.
Since the following are not factory faults, they are the owner’s responsibility.
• Damage to exterior finish.
• Breakage of components.
• Damage through improper use or installation of the appliance.
• Damage caused by moving the appliance.
Owner’s responsibility