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Check our website for up to date accessories, options and information!
Parts, Service and Returns
It is Dansons Inc. policy, that NO pellet appliance be returned to any dealer without prior authorization
from Dansons Technical Service Department.
We strongly suggest that if you do need to order any parts or options or require service, that you first deal with
your local dealer. Many dealers do stock parts and options. The majority of the parts names can be found
within this manual.
If for any reason you do not have a local dealer, Dansons Inc. is proud to offer the best technical and sales
support in the industry.
Call TOLL FREE 1-877-303-3134.
The “Glow Boy” wood pellet appliance, carries a five (5) year limited warrant for from the date of sale
to the original owner against defects and workmanship on all steel parts, (excluding the burn grate), and
one (1) year on electrical components. There is no specific warranty on the paint, glass, burn grate, fire
brick and all gaskets or against damage caused from corrosion.
Extended Warranty
Canadian Comfort Industries will offer an additional one (1) year limited warranty on electrical
component parts, when your “Glow Boy” wood pellet appliance is installed by a “Dansons Certified
Installer”.
To qualify for this extended warranty the unit must be installed by a “Dansons Certified Installer” and the
“Pre-Delivery & Install Check List” form must be filled out and received at Canadian Comfort
Industries Fax 1-780-960-0430 or online at www.dansons.com/support
There is no written or implied performance warranty on “Glow Boy” stoves, as the manufac-
turer has no control over the installation, operations, cleaning, maintenance or the type of fuel
burned.
This limited warranty will not apply if your stove has not been installed, operated, cleaned and
maintained in strict accordance with the manufacturer's instructions. Burning other than quality wood
pellets may void the warranty. The warranty does not cover damage or breakage due to misuse,
improper handling or modifications.
The limited warranty registration card must be signed and returned to CANADIAN COMFORT
INDUSTRIES, INC. by the owner. Appropriate information is to be noted on the card.
All claims under this limited warranty must be made through the dealer where your stove was
purchased. If an inspection by the dealer indicates that a limited warranty claim is justified, and all
conditions of this limited warranty have been met, the manufacturer's total responsibilities and liabilities
shall be to repair or replace, at the manufacturer's option, the defective part(s). All costs of removal,
shipment to and from the dealer or manufacturer, any losses during shipment and reinstallation, and any
other losses due to your stove being removed, shall be covered by the owner of the stove.
NEITHER THE MANUFACTURER, NOR THE SUPPLIERS TO THE PURCHASER, ACCEPTS
RESPONSIBILITY, LEGAL OR OTHERWISE, FOR THE INCIDENTAL OR CONSEQUENTIAL
DAMAGE TO THE PROPERTY OR PERSONS RESULTING FROM THE USE OF THIS PRODUCT.
ANY WARRANTY IMPLIED BY LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS, SHALL BE LIMITED TO ONE (1) YEAR FROM THE DATE
OF ORIGINAL PURCHASE. WHETHER A CLAIM IS MADE AGAINST THE MANUFACTURER
BASED ON THE BREACH OF THIS WARRANTY OR ANY OTHER TYPE OF WARRANTY
EXPRESSED OR IMPLIED BY LAW, MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY
SPECIAL, INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES OF ANY NATURE WHATSOEVER
IN EXCESS OF THE ORIGINAL PURCHASE PRICE OF THIS PRODUCT. ALL WARRANTIES BY
MANUFACTURER ARE SET FORTH HEREIN AND NO CLAIM SHALL BE MADE AGAINST
MANUFACTURER ON ANY ORAL WARRANTY OR REPRESENTATION.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations of implied warranties, so the limitations or exclusions set forth in this limited warranty may not
apply to you. This limited warranty gives you specific legal rights and you may have other rights, which
vary from state to state.
Glow Boy Home & Shop Heater www.glowboystoves.com 40