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6
TROUBLESHOOTING
Symptom Possible Cause Solution
It takes longer than
45 minutes for
the water to pass
through the lter.
Some air is still in the lter.
Place lter in an empty bowl, then ll with
water, making sure it is fully submerged.
Resoak it for 10–15 minutes, or until no
more bubbles are observed.
Unit does not
dispense water
when buttons are
pushed.
Internal water tank is not
completely lled with water.
Review “Filling the Internal Tank” on page 5 to
be sure it was done correctly. Make sure the
lower water tank is full. Continue to press and
hold push buttons until water flow is steady. If
unit still won’t dispense water or flow does not
become steady, contact Customer Service.
Water continues
owing from spigot
after push button is
released.
Push button is stuck.
Remove water tanks from the base.
Continue pressing button until it no longer
sticks.
COLD water LED
does not light up.
1. Unit might not be
plugged into outlet
2. There is no water in
tanks.
1. Make sure unit is plugged into outlet
and is not controlled by a wall switch.
2. Make sure air has been purged from
internal tank, as stated on page 5.
3. If there is water in the tank, it will take
about 80 minutes for the water to chill
the rst time. It takes only about 30
minutes for subsequent ll-ups.
Filter Timer does
not show “Filtering”
or “Replace.”
Battery is dead.
Contact Customer Service for replacement
lter timer.
Leakage on the
countertop.
1. Water tanks are not
properly seated on base.
2. Drainage plug is not fully
engaged.
1. Make sure water tanks are seated
properly on the base.
2. Ensure that drainage plug is correctly
installed on the bottom of the base.
Water leaks from
the top cover.
Water tanks are overlled.
Drain excess water from tanks by pressing
push buttons.
ROOM temperature
water is warm.
ROOM temperature water must be used
on a regular basis.