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TROUBLE SHOOTING
DO NOT attempt to repair the motor or nebulizer yourself. If the humidifier
continues to not operate please contact Crane Customer Care: 888-599-0992 or
questions@crane-usa.com.
Problem
Solution
Empty Indicator light
keeps blinking & not
going away
Ensure that the water tank cap is secured properly to
water tank.
Empty out water in humidifier base. Place filled water
tank on to empty humidifier base.
Clean Water Level Sensor. To clean the water level
sensor, snap off the plastic cap from the pin. Remove the
water level sensor float and clean by wiping the parts
with a soft, damp cloth. Replace the parts by first putting
the water float onto the pin and replacing the plastic cap
on pin.
If humidifier does not
have any power:
Ensure the plug is attached to the unit & the unit is
properly plugged into a power outlet.
Check that the power button has been pressed & the
control screen has turned on.
If after these steps the item will not power on, contact
Crane Customer Care.
If there is a strange
odor:
Clean the Water Tank with the water and vinegar solution
and rinse with clean water.
Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The Empty Indicator light
is not blinking, but there
is no mist being emitted:
Check that there is water in the Water Tank.
Make sure that nothing is blocking the Mist Lid.
Check that the Fan Vent on the bottom of the humidifier
is not blocked.
Empty and rinse the Humidifier Base with cool tap water.
Check for possible mineral deposits on the Water Level
Sensor and Nebulizer.
Make sure settings for desired humidity % are below the
room’s current humidity %.
White dust appears and
settles outside the
humidifier:
Area tap water may have too many minerals. Change to
filtered or distilled water or purchase a Crane
demineralization filter cartridge (www.crane-usa.com).
FOR QUESTIONS REGARDING WI-FI:
Instruction Manual: See WIFI SETUP on page 8
Crane App: Click CARE, WIFI ITEMS, HUMIDIFIER for FAQ’s & troubleshooting
Website: www.crane-usa.com/customer-care/