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Having a Problem (Troubleshooting)
NOTE: Always unplug battery prior to troubleshooting.
1. My door will not close and the light bulbs blink on
my motor unit: The safety reversing sensor must be
connected and aligned correctly before the garage
door opener will move in the down direction.
• Verify the safety reversing sensors are properly
installed, aligned and free of any obstructions. Refer
to Installation Step 11: Install The Protector System
®
.
• Check diagnostic LED for flashes on the motor unit
then refer to the Diagnostic Chart on the
following page.
2. My remotes will not activate the door:
• Verify your Motion Detecting Control Console does
not display “Lock Mode.” If it does, deactivate the
Lock Mode following the instructions for Using the
Motion Detecting Control Console.
• Reprogram remotes following the programming
instructions. Refer to Programming.
• If remote will still not activate your door, check
diagnostic LED for flashes on motor unit then refer to
Diagnostic Chart on the following page.
3. My door reverses for no apparent reason: Repeat
safety reverse test after adjustments to force or travel
limits. The need for occasional adjustment for the force
and limit settings is normal. Weather conditions in
particular can affect door travel.
• Manually check door for balance or any binding
problems.
• Refer to Adjustment Step 2, Setting the Force.
4. My door reverses for no apparent reason after fully
closing and touching the floor: Repeat safety
reverse test after adjustments to force or travel limits.
The need for occasional adjustment for the force and
limit settings is normal. Weather conditions in particular
can affect door travel.
• Refer to Adjustment Step 1, Program the
Travel Limits.
5. My lights will not turn off when door is open:
• The garage door opener is equipped with a security
light feature. This feature activates the light on when
the safety reversing sensor beam has been
obstructed. Refer to Operation section; Using the
Wall Mounted control console, Light Feature.
Safety Reversing Sensor
Bell Wire
“Learn”
Button LED
or Diagnostic
LED
6. My motor unit hums briefly:
• First verify that the trolley is against the stop bolt.
• Release the door from the opener by pulling the
Emergency Release Rope.
• Manually bring the door to a closed position.
• Loosen the belt by adjusting the outer nut 4 to 5
turns. This relieves the tension.
• Run the motor unit from the remote control or control
console. The trolley should travel towards the door
and stop. If the trolley re-engages with the door, pull
the Emergency Release Rope to disengage.
• Decrease the UP travel.
• Re-Tighten the outer nut until the trolley spring is
approximately 1-1/4" (3.18 cm) in length.
• If the trolley does not move away from the bolt,
repeat the steps above.
7. Battery status LED is not lit properly:
• Check battery connections.
1-1/4"
(3.18 cm)
Trolley
Receiving Eye
Safety Reversing Sensor
(Green Indicator Light)
Sending Eye Safety
Reversing Sensor
(Amber Indicator Light)