Filter
Top Products
Troubleshooting
1. TV does not fully tilt down:
a. Possible cause: The mounting system relies on the weight of TV to tilt down the TV. Check to see if there is
any foreign object such as wire and cable stopping the TV from tilting down. If so, remove or relocate the
foreign object. Refer to Section 4.0.
b. Possible cause: The spring may be holding the TV up. Refer to Section 6.0 and remove the spring.
c. Possible cause: Check to see if the pin [04] is not in the “P1”, “P2”, or “UP” hole in the non-motorized
bracket [03]. Refer to Section 8.0.
2. TV stops moving up in middle of its operation:
a. Possible cause: Check to see if a foreign object is impeding the TV from moving upwards. If so, remove or
relocate the foreign object.
b. Possible cause: The weight of the TV may exceed the maximum weight limitation of the mounting system.
Refer to the wall bracket [01] for the model number for this mounting system: (1) TP150B ~ 150 lbs (68 Kg)
Max; and (2) TC105B ~ 105 lbs (48 Kg) Max. If the TV weight exceeds the maximum TV weight, then do NOT
use this product to support the overweight TV.
c. Possible cause: Program may be malfunctioning. Reset to factory setting by pressing “RESET” button on the
remote control [05]. Refer to Section 9.0.
3. TV does not automatically tilt down and up when the TV is turned ON and OFF:
a. Possible cause: “MANU” button may have been accidentally pushed. Push the “AUTO” button on the remote
control [05] to reset to Auto-Mode. Refer to Section 9.0.
b. Possible cause: Check to see if the optical cable [08] has been disconnected. Refer to Section 4.0.
4. The automated mount does not respond to remote control commands:
a. Possible cause: The IR receiver jack [07] may be disconnected from the control box. Refer to Section 4.0.
b. Possible cause: The IR receiver head [07] may be located in a poor location where it is difficult to receive the
IR signal from the remote control [05]. Relocate the IR receiver head. Refer to Section 4.0.
c. Possible cause: The AC power adapter jack [06] may be disconnected from the control box. Refer to
Section 4.0.
d. Possible cause: A foreign object may be impeding the movement of the TV.
e. Possible cause: The batteries in the remote control [05] may be bad. Replace the batteries.
5. TV leans forward in the upright position:
a. Possible cause: The weight of the TV is making the TV lean forward. Refer to Section 7.0 to adjust the
upright position of the TV.
27