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CARE OF YOUR OPENER
MAINTENANCE SCHEDULE
Once a Month
• Manually operate door. If it is unbalanced or binding, call
a trained door systems technician.
• Check to be sure door opens and closes fully. Adjust
limits and/or force if necessary (see Adjustment Steps 1
and 2).
• Repeat the safety reverse test. Make any necessary
adjustments (see Adjustment Step 3).
Once a Year
• Oil door rollers, bearings and hinges. The opener does
not require additional lubrication. Do not grease the door
tracks.
HAVING A PROBLEM?
(TROUBLESHOOTING)
1. The opener does not operate from either the Door
Control or the remote control:
• Does the opener have electric power? Plug a lamp into
the outlet. If it does not light, check the fuse box or the
circuit breaker. (Some outlets are controlled by a wall
switch.)
• Have you disabled all door locks? Review installation
instruction warnings on page 7.
• Is there a build-up of ice or snow under the door? The
door may be frozen to the ground. Remove any
restriction.
• The garage door spring may be broken. Have it
replaced (see page 3 for reference).
2. Opener operates from the remote, but not from the
Door Control:
• Is the door control lit? If not, reverse the wires. If the
opener runs, check for a faulty wire connection at the
door control, a short under the staples, or a broken
wire.
• Are the wiring connections correct? Review Installation
Step 5, page 10.
3. The door operates from the Door Control, but not
from the remote control:
• Is the door push bar flashing? If so, Lock mode is
engaged. Make sure it is off by pressing the Lock button
for two seconds.
• Program the opener to match the remote control code.
(Refer to instructions on the motor unit panel.) Repeat
with all Remotes.
4. The remote control has short range:
• Change the location of the remote control in your car.
• Check to be sure the antenna on the side or back panel
of motor unit extends fully downward.
• Some installations may have shorter range due to a
metal door, foil backed insulation, or metal garage
siding.
5. The garage door opens and closes by itself:
• Be sure that all remote control push buttons are off.
• Remove the bell wire from the door control terminals
and operate from the remote only. If this solves the
problem, the door control is faulty (replace), or there is
an intermittent short on the wire between the control
console and the motor unit.
• Clear memory and re-program all remote controls.
6. The door does not open completely:
• Check power door lock.
• Is something obstructing the door? Is it out of balance,
or are the springs broken? Remove the obstruction or
repair the door.
7. The door opens but will not close:
• Check cable tension monitor (see Installation Step 4).
• If the opener lights blink, check the safety reversing
sensor. See Installation Step 9.
• If the opener lights do not blink and it is a new
installation. See Adjustment Step 2. For an existing
installation, see below.
Repeat the safety reverse test after the adjustment
is complete.
8. The door reverses for no apparent reason and
opener lights do not blink:
• Check cable tension monitor (see Installation Step 4).
• Is something obstructing the door? Pull the emergency
release handle. Operate the door manually. If it is
unbalanced or binding, call a trained door systems
technician.
• Clear any ice or snow from the garage floor area
where the door closes.
• Review Adjustment Step 2.
Repeat safety reverse test after adjustments.