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PN# 3642036534, 02/26/2010 REV. 1
27
TROUBLESHOOTING GUIDE -
OPERATION
FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
PROBLEM WHAT TO DO
Opener does NOT run
from Wall Console.
Check power source.
– Plug a lamp into outlet used for power head. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
If power is OK.
– Check connections at power head terminals and at Wall Console.
Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or
replace.
Opener runs, but door
does NOT move.
Make sure carriage is engaged to carriage slide.
– Place carriage lever in lock position.
Check to make sure chain/belt is not broken or OFF its track.
Check FORCE ADJUSTMENT (See section ). Door opener will NOT run more
than 30 seconds each way if door does not move.
6
Opener works from Wall
Console, but NOT from
remote control.
Program remote control code into receiver memory (See section ).
Replace remote control battery (See section ).
8
7
Remote control has
less than 25 feet
operating range or no
operation.
Relocate remote control inside car and or point remote control at garage door.
Replace battery (See section ).
Reposition door opener antenna.
Red LED blinks while button is being pushed or LED does not come ON - battery is
low, replace battery.
8
Door starts down, then
STOPS and goes back
up.
OR
Safe-T-Beam
®
System
malfunction.
If a NEW installation, check Door Arm position, (See section ).
Check if Safe-T-Beam
®
Red LED is flashing.
Check Safe-T-Beam
®
system for beam obstruction or misalignment of lenses.
Realign or replace Sensors. (See section )
Check "CLOSE FORCE" adjustment (See section ).
Check garage door for binding.
If an operational problem exists, and opener will not run closed. The opener can be
forced to close as follows (See section ). Hold the wall console down until door is
completely closed.
Disconnect the Safe-T-Beam
®
System from the opener and
contact an authorized
Genie
®
Dealer or The Genie Company at 1-800-35-GENIE.
5
6
3
2
Door starts down, then
STOPS before it is
closed.
OR
Door will only open.
Check CONTACT REVERSE (See section ).
Check garage door for binding.
Wires shorted. Staples can cut insulation and short wires.
Repair or replace.
Check "CLOSE FORCE" adjustment (See section ).
6
6
Door starts up, but
STOPS before it’s
completely open.
Be sure door, opener, and springs are in good repair, properly lubricated and
balanced (See Maintenance section ).
Check "OPEN" limit setting (See section ).
Check "OPEN FORCE" adjustment (See section ).
WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie
®
Dealer or a trained door system technician, or contact The Genie
Company at 1-800-35-GENIE.
10
6
6
Door will only run in
close direction.
Check door balance, condition, and door spring.
Check "OPEN FORCE" adjustment (See section ).
WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie
®
Dealer or a trained door system technician, or contact The Genie
Company at 1-800-35-GENIE.
6
Door opener starts for
no reason.
Was a remote control lost or stolen? Erase all remote control codes from receiver
memory and reprogram (See section ).
Console stuck on Wall Console or remote.
Check CLOSE limit switch setting (See section ).
Wires shorted. Staples can cut insulation and short wires. Repair or replace.
6
7
Noisy operation. Be sure all fasteners are tight.
Be sure door and opener are in good repair, properly lubricated and balanced (See
Maintenance section ).
10