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Encore Multi-Fuel Heater
2000971
Warranty
Limited 3 Year Warranty
CFM Corporation warrants that this woodburning stove will
be free of defects in material and workmanship for a period
of three years from the date you receive it, except that the
catalyst, thermostat assembly, handles, glass door panels,
cement, and gasketing shall be warranted as described
below.
CFM Corporation will repair or replace, at its option, any part
found to be defective upon inspection by a CFM Corporation
Authorized Dealer. The customer must return the defective
part or the stove, with shipping prepaid, to the Authorized Deal-
er or pay for any Authorized Dealer in-home travel fees or ser
-
vice charges for in-home repair work. It is the dealer’s option
whether the repair work will be done in the customer’s home or
in the dealer’s shop. If, upon inspection, the damage is found to
be the fault of the manufacturer, repairs will be authorized at no
charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or
replaced during the limited warranty period will be warranted
under the terms of the limited warranty for a period not to
exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to
be free of defects in material and workmanship for a period of
one year from the date you receive it: The thermostat assem
-
bly, handles, glass door panels, cement, and gasketing. Any of
these items found to be defective will be repaired or replaced at
no charge, upon the return of the part with postage prepaid to a
CFM Corporation Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a
period not to exceed the remaining term of the original limited
warranty or six (6) months, whichever is longer.
Exclusions & Limitations
1. This product must be installed or serviced by a qualified installer,
preferably NFI or WETT (Canada) certified, as prescribed by the local
jurisdiction. It must be installed and operated at all times in accordance
with the Installation and Operating instructions furnished with the
product. Any alteration, willful abuse, accident, or misuse of the product
shall nullify this warranty.
2. This warranty is transferable; however, proof of original retail
purchase is required.
3. This warranty does not cover misuse of the this stove. Mis
-
use includes overfiring which will result if the stove is used in
such a manner as to cause one or more of the plates to glow
red. Overfiring can be identified later by warped plates and
areas where the paint pigment has burned off. Overfiring in
enamel fireplaces is identified by bubbling, cracking, chipping
and discoloration of the porcelain enamel finish. CFM Corpora
-
tion offers no warranty on chipping of enamel surfaces. Inspect
your woodburning stove prior to accepting it for any damage to
the enamel.
4. This warranty does not cover misuse of the stove as de
-
scribed in the Owner’s Guide, nor does it cover any stove which
has been modified unless authorized by a CFM Corporation
representative in writing. This warranty does not cover damage
to the stove caused by burning salt saturated wood, chemically
treated wood, or any fuel not recommended in the Owner’s
Guide.
5. This warranty does not cover a stove repaired by someone
other than a CFM Corporation Authorized Dealer.
6. Damage to the unit while in transit is not covered by this
warranty but is subject to a claim against the common carrier.
Contact CFM Corporation Authorized Dealer from whom you
purchased your stove or CFM Corporation if the purchase was
direct. (Do not operate the stove as this may negate the ability
to process the claim with the carrier.)
7. Claims are not valid where the installation does not conform
to local building and fire codes or, in their absence, to the rec-
ommendations in our Owner’s Guide.
8. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel finish.
These conditions can cause rusting of the cast iron beneath the
porcelain enamel finish, which will cause the porcelain enamel
finish to flake off. This warranty does not cover damage caused
by a salt air or high-humidity environment.
9. CFM Corporation shall have no obligation to enhance or
update any unit once manufactured.
IN NO EVENT SHALL CFM CORPORATION
BE LIABLE FOR
INCIDENTAL AND CONSEQUENTIAL DAMAGES. ALL IM
-
PLIED WARRANTIES, INCLUDING THE IMPLIED WARRAN-
TIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED
TO THE DURATION OF THIS WRITTEN WARRANTY. THIS
WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitations of inciden-
tial and consequential damages or limitations on how long an
implied warranty lasts, so the above limitations may not apply to
you. This warranty gives you specific rights and you may have
other rights which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer
should contact a CFM Corporation Authorized Dealer or CFM
Corporation if the purchase was direct with the following infor-
mation:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. CFM Corporation
reserves the right to withhold final approval of a warranty claim
pending a visual inspection of the defect by authorized repre-
sentatives.