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CHAPTER 6 TROUBLESHOOTING
1. UNABLE TO PRINT MAIL
Check the following items if mail is not printed;
(1) Check your print setting is active.
(2) Check the printer power is turned on.
(3) Check the cable connection between the printer and PC.
(4) If you use the Automatic E-Mail Printing software with other e-mail software at the same time;
• Set mail to be kept on the server.
• Shorten the interval for the Automatic E-Mail Printing program to check for new mail on the
server.
2. ABOUT SYSTEM REQUIREMENT
Q1) Can I use the Automatic E-Mail Printing software in Microsoft Windows 3.1?
A1) No. You cannot use the software in Microsoft Windows 3.1.
Q2) Can I use the Automatic E-Mail Printing software in Microsoft Windows NT?
A2) You can use it in Microsoft Windows NT 4.0 Service Pack 2 Intel processor version, or higher,
under the LAN environment. However, the software is designed for Windows 95/98. If you use it
in Windows NT, consult your PC administrator.
Q3) Can I use the software with the 16 bit TCP/IP driver?
A3) No. The software requires the 32 bit TCP/IP driver. The 32 bit TCP/IP driver is supplied in
Windows 95/98 and Windows NT.