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Fault or breakdown
6 720 611 138 GB (03.11)
8Fault or breakdown
This product is supported in the UK by Worcester Heat Systems
Ltd. – part of the Bosch Group.
A specialist factory trained field SERVICE ENGINEER is available
to attend a breakdown or manufacturing fault occuring on this
appliance.
No charge will be made for parts and/or labour providing:
•An appliance fault is found and the appliance has been
installed within the past 24 months. Reasonable evidence of
this must be supplied on request i. e. the Benchmark “log-
book”.
•2nd year warranty is dependent on annual servicing.
A call-out charge will be made where:
•The appliance has been installed for over 24 months.
OR
•Our Field Service Engineer finds no fault with the appliance
(see NOTE).
OR
•The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: No appliance fault is found on over 30 % of all service call
outs.
If in doubt contact our Technical Helpline on 08705 266241.
IN THE EVENT OF AN APPLIANCE FAULT OR BREAKDOWN
please contact your Service Centre. Your service administrator
will arrange for an engineer to call with the minimum of delay;
under normal circumstances this will be within the period 1-3
working days (excluding weekends) for priority breakdown situa-
tions (no hot water and/or heating service).
INVOICES FOR ATTENDANCE AND REPAIR WORK
CARRIED OUT ON THIS APPLIANCE BY ANY THIRD
PARTY WILL NOT BE ACCEPTED.