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WARNING:
To reduce the risk of
electric shock, turn power
OFF and disconnect
polarized plug from
electrical outlet before
performing maintenance
or troubleshooting.
Troubleshooting
Vacuum cleaner won’t run
Possible causes Remedies
1. Power cord not firmly plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
3. Thermal protector activated 3. Allow cleaner to cool for 30 minutes,
see page 15
No power at rotating floor brush
Possible causes Remedies
1. Canister is not securely seated 1. Remove canister and replace, making sure
that it "clicks" into place
2. Brush switch turned to "OFF" 2. Make sure brush switch is in "ON" position
3. Vacuum is in upright position 3. Recline vacuum to operate brush
Vacuum cleaner won't pick up dirt
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp hose grip and firmly push onto
the base
3. Crack or hole in hose 3. Check hose and replace if needed
4. Drive belt broken, worn or off motor pulley 4. Reposition or replace drive belt,
see page 12
5. Rotating floor brush bristles worn 5. Replace brush
6. Rotating floor brush jammed 6. Remove brush and clean debris from
brush ends
7. Clog in vacuum 7. Follow instructions for clearing clogs
on page 14
8. Dirt container full 8. Empty dirt container
9. Dirt container or secondary cyclone not installed properly 9. Position correctly and lock into place
10. Filters are dirty 10. Check and clean or replace secondary
cyclone pre-motor and post-motor filters
Vacuum cleaner is difficult to push
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
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DJ68-00250K(EN)-0.1.indd 16 2009.2.28 11:37:7 AM