Filter
Top Products
24
4. GUARANTEE
The following conditions form the
guarantee agreement between A.O.
Smith Water Products Company (the
warrantor) and the owner of the water
heater.
4.1 Guarantee in general
If within one year of the original
installation date of the water heater any
part or component other than the tank
shall prove upon examination by the
warrantor or authorised agent to be
defective in material or workmanship,
the warrantor will exchange such part
or component.
4.2 Guarantee of the tank
If within 3 years of the original
installation date, the tank fails due to
rust or corrosion from the water side,
the warrantor will supply a complete
new water heater of equivalent size
and duty (excluding delivery and
installation charges). On the
replacement water heater a guarantee
will be granted sufficient to cover the
unexpired portion of the original 3 year
guarantee of the originally installed
water heater.
4.3 Conditions for installation
and use
The guarantee applies to the heater
only while it remains in its orignial
location, and is installed in accordance
with local plumbing and building
regulations and all relevant Codes of
Practice.
The water heater should also have
been used only:
a) for potable water free to circulate at
all times and with the tank free of
damaging scale deposits;
b) at temperatures not exceeding the
maximum setting of its thermostat
and ECO (Energy Cut Off device);
c) at water pressures and/or energy
inputs which do not exceed those
stated on the rating plate of the
water heater;
d) in a non corrosive atmosphere or
area;
e) with an approved temperature and
pressure relief valve of adequate
capacity not exceeding the working
pressure rating shown on the water
heater, and installed in conformity
with A.O. Smith Water Products
Companies installation instructions;
f) when anode(s) have been inspected
and renewed, if they are worn or
erroded by 50% of more at any point
of their length.
4.4 Exclusions
The guarantee will be null and void:
a) if the water heater has been
damaged by an external cause;
b) in case of misuse, neglect (including
frost damage) or incorrect use of the
water heater;
c) in case of unauthorised alteration,
modification or repair;
d) in case of ingress into the water
heater of chemicals, pollutants or
contaminants;
e) if the hardness of the incoming
water is, or has been, softened
below 60 ppm CaCO
3
;
f) if the water heater is effected by
corrosive vapours such as those
found in hairdressers, dry cleaners
and laundries or where some
industrial degreasing products are
used and stored (for further
information and advise please
contact the A.O. Smith Technical
Department).
4.5 Range of guarantee
All replacement water heaters supplied
under the terms of this warranty will be
supplied ex stock on an F.O.B. basis.
A.O. Smith accepts no responsability
for carriage, labour or other installation
costs.
4.6 Claims
Any claim under this warranty
should be initiated with the dealer who
originally sold the water heater or with
any other dealer or stockist of the
warrantors products.