Chapter 5 55
Other Information
Troubleshooting
No sound, picture okay
• Maybe sound is muted. Press the volume up button to restore sound.
• Maybe speakers are turned off. Check the Audio Output and Speakers control panel in the Audio menu. Go to p. 47 for detailed
instructions.
• If using S-VIDEO cables to connect a component, remember to also connect the component’s left and right Audio Output Jacks to
the TV’s left and right INPUT Jacks.
Can’t select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
• The station might be weak. Press the SOUND button on your remote control to change from stereo to mono.
No picture, no sound but TV is on
• Maybe the cable/air setting is set to the wrong position. Select GUIDE Plus+ Menu from the Main menu, select
the Setup option, and provide the correct information on the following screens. Go to pages 16-17 for detailed instructions.
• The channel might be empty — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the
VCR is in the correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals. Go to page 47 for more instructions.
Black box appears on the screen
• Closed-captioning might be on. Check the Closed-Caption Display control panel in the Screen menu. Go to page 48 for more
instructions.
Every time I turn on the TV, the Guide is on the screen
• The GUIDE Plus+ system automatically appears on the screen when you use the TV button on the remote to turn on the TV. You
can turn off this feature by pressing GUIDE on your remote control and then select the Menu bar. Press the right arrow button to
select Setup. Choose Review options and select OFF.
