10 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue,
please contact customer support. Details are provided under “Getting
Help”.
Symptom Problem Solution
I receive an error message
when I am installing
“Polaroid PDC 5055
Camera Driver”.
“Polaroid PDC 5055 Camera
Driver” does not load.
Shut down all other applications and
attempt to reinstall the driver.
Check to see if the USB controller in your
BIOS if it is activated. Please refer to
Polaroid website for how to active USB
controller in BIOS
I cannot upload images to
my computer.
Connection failure.
Check all cable connections are secured.
I cannot run the “Polaroid
PDC 5055 Camera
Driver”.
Conict with another camera
driver or capture device.
If you have another camera installed on
your computer, remove it and it’s driver
completely from your system to avoid
conicting with your PDC 5055.
Camera Driver is not
installed.
You need to install the camera driver for
Windows 98SE systems.
My CD Installation wizard
does not work.
The auto installation le is
switched off or the CD-ROM
is disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click
on “CD-ROM”, double click on “CD-R
(normally the manufacturer’s name. Click
on “Settings”. Ensure both “Auto insert
notication” and the “disconnect” are
ticked. If you change the settings the
computer will ask you to restart your PC.
Click “Yes”.
