Troubleshooting
An application error has occurred
Try one or more of the following:
CHECK THE SYSTEM LOG
1 Obtain the scanner IP address:
• From the scanner home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the scanner IP address in the address field.
The Embedded Web Server appears.
3 From the navigation menu on the left, click Settings > Apps > Apps Management.
4 Click the System tab > Log.
5 From the Filter menu, select an application status.
6 From the application menu, select an application, and then click Submit.
ADJUST THE SCAN SETTINGS
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from
the Scan Color menu.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
Application cannot authenticate user
Try one or more of the following:
CHECK THE APPLICATION SETTINGS
Make sure the authentication options and SharePoint settings in the application configuration settings match the
settings for the SharePoint server. For more information about configuring Scan to SharePoint settings, see
“Configuring SharePoint settings” on page 5.
Troubleshooting 12
