12
Fire sparks but pilot does not light No gas to Pilot, check the gas line connections.
Air not fully purged, repurge supply or wait longer.
Spark grounding to metal work, reset gap correctly.
Blocked pilot, clean out internally.
Pilot lights but then goes out Severe restriction in gas supply: clear obstruction.
Faulty thermocouple, replace pilot unit.
Blocked pilot, clean out.
Blocked lint gauze, clean.
Hold control knob in for longer.
Check control knob does not foul data plate.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY LIT.
Fire does not spark at pilot HT lead detached, refit.
Check the spark gap (see section 14.0).
Faulty piezo unit, replace.
Debris shorting out electrode, clean.
Spark shorting to metalwork under tray, realign HT lead.
Fire runs for a time and then cuts off Loose or faulty thermocouple, rectify.
Blocked pilot, clean out.
Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY LIT.
Pilot flame shrinks when fire is on high Poor gas flow to fire, check pressure with fire on high.
If pressure is low, remove any restriction in pipework or valve.
Check all pipework is adequately sized.
Check meter pressure is adequate.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY LIT.
Fire smells when first lit or in use Newness smell from brand new appliance.
Leakage occurring. Carry out leakage test and rectify any problems.
Combustible materials used in incorrect positions.
Unit may require a service to remove dust from catalysts.
27.0 TROUBLESHOOTING GUIDE
28.0 REPLACEMENT PARTS
Description Catalog No.
Glass door assembly H6055
Gas valve H6059
Catalyst H6060
Pilot assembly H6061
Burner assembly H6056
Catalyst seal kit H6062
Inlet pressure regulator H6063
Decorative glass facia H6068
When ordering spare parts, always give the following information:
1. The model number of the heater.
2. The serial number of the heater.
3. The part number.
4. The description of the part.
5. The quantity required.
6. The installation date of the heater.
If you encounter any problems, require spare parts, or have any
questions concerning the installation of the heater please contact your
distributor. For the name of your nearest distributor contact:
LENNOX HEARTH PRODUCTS
1110 West Taft Avenue
Orange, CA 92865
Phone: 1-800-9-Lennox
visit us at www.Lennox.com
