release level or a different release level. Selected hardware service representatives
have been trained to deliver this service. Only an AS/400 System Migration
Services-trained hardware service representative should attempt this procedure.
This representative can assess whether this activity is appropriate. If you would
like more information about the AS/400 System Migration Services offering,
contact your IBM iSeries 400 and AS/400 hardware service representative. Your
IBM iSeries 400 and AS/400 hardware service representative can perform the
procedure or put you in contact with the closest AS/400 System Migration
Services-trained service representative.
Related Support Services
For related support services, see the AS/400 Technical Support Web site at
http://www.as400service.ibm.com.
Notes:
1. Contact your marketing representative for information about the services that
are available in your area.
2. For information about IBM Global Services, see the following Web site:
http://www.ibm.com/services
AS/400 Solution Services
See: http://www-1.ibm.com/services/its/us/as400.html
Installation Services
With Installation Services, IBM takes over the responsibility of planning and
installing the iSeries 400 hardware and software. This service includes the
following:
v IBM Smooth Start Services for iSeries 400.
v A project manager for installation
v On-site education for both the system operation and the recovery management
v System software loading and enabling
v Installation of Customer Set Up (CSU) or non-IBM equipment
v Comprehensive site planning
Performance Examinations
The IBM iSeries 400 and AS/400 Performance Examination (PERFEX) provides an
in-depth analysis of applications by IBM Performance Consultants at the
customer’s location. This service includes the following:
v High quality graphical and chart representation
v Performance recommendations and conclusions
v A detailed, written summary
v Performance education
Consulting Services
Consulting services provide customized consultation on any iSeries 400 topic that
is important to the customer. This personalized assistance from IBM consultants is
one of the most popular services at IBM. The topics include the following:
v Capacity planning
v Performance analysis
36 iSeries 940x RISC-to-RISC Road Map V5R1
