Troubleshooting 11
Hitachi Universal Replicator for IBM /OS User’s Guide
Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, make sure to
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host system(s).
• The exact content of any error messages displayed by Storage Navigator.
• The Storage Navigator configuration information (use the FD Dump Tool).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours/day,
seven days a week. If you need technical support, please call:
• United States: (800) 446-0744
• Outside the United States: (858) 547-4526
