Maintenance and Troubleshooting
80 ESL E-Series Tape Library User’s Guide
Operating problems
Table 11 describes the corrective action for problems that occur during library
operation.
Table 11: Problems during library operation
Problem Corrective Action
The host computer
cannot communicate
with the library.
■ Verify that the host computer has been added to the
secure manager via the Command View ESL
software, and has been given access to library
components.
■ Verify cable connections and termination.
■ Verify that the FC port link LEDs show good status.
■ Restart the host and the library.
■ If the host and library still are not communicating,
verify that there is not a zoning issue.
A tape cartridge
(medium) is reported
not present.
■ This indicates that the picker could not sense a tape
cartridge in a particular storage bin, even though the
inventory reports that it is present.
■ Verify that the designated cartridge is present and
properly seated. (For a tape drive, make sure the
cartridge is completely unloaded.) Then, retry the
command.
■ Perform an inventory.
■ If the error persists, contact a field service engineer.
