13 Software Update and Recovery
Software updates ................................................................................................................................141
HP Software Update ..........................................................................................................141
Software updates and the HP Web site .............................................................................142
Accessing computer information .......................................................................142
Downloading a BIOS update .............................................................................143
Installing a BIOS update ...................................................................................144
Downloading and installing other software .......................................................145
System recovery .................................................................................................................................146
Safeguarding your information ...........................................................................................146
Using System Restore .......................................................................................................146
Creating a restore point .....................................................................................146
Restoring to a restore point ...............................................................................147
Reinstalling applications ....................................................................................................147
Reinstalling applications from the hard drive ....................................................147
Reinstalling applications from discs ..................................................................147
Repairing the operating system .........................................................................................148
Reinstalling the operating system ......................................................................................149
Back up your system .........................................................................................149
Reinstall the operating system ..........................................................................150
Reinstalling device drivers and other software ..................................................................151
Update reinstalled software ..............................................................................151
14 Routine Care
Hardware maintenance ......................................................................................................................153
Battery pack .......................................................................................................................154
Disposing of a used battery pack ......................................................................................154
TouchPad and keyboard ....................................................................................................155
Display ...............................................................................................................................155
Drives .................................................................................................................................156
Using Disk Defragmenter ..................................................................................156
Using Disk Cleanup ...........................................................................................156
Regular tune-ups ................................................................................................................................157
Traveling and shipping .......................................................................................................................158
15 Troubleshooting
Quick checklist ....................................................................................................................................159
The computer will not start up. ...........................................................................................159
The computer screen is blank. ...........................................................................................160
The software is functioning abnormally. ............................................................................160
The computer is turned on, but is not responding. ............................................................161
The computer is extremely warm. .....................................................................................161
An external device is not working. .....................................................................................161
The computer cannot connect to a wireless local area network (WLAN). ........................162
Customer Care ...................................................................................................................................163
Preparing to contact Customer Care .................................................................................163
Contacting Customer Care by e-mail or telephone ...........................................................163
Taking the computer to a service partner ..........................................................................163
viii ENWW
