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Troubleshooting Your Workstation
Hewlett-Packard Support And Information Services
Chapter 7
190
Operating System
Original operating
system?
Are you using the original operating system
software that came preloaded on your Workstation?
If not, what is the
operating system
version?
Select
Settings > Control Panel from the Start menu,
then click on the
System icon. The operating system
version is displayed under System.
Any operating
system-generated
error messages?
Write down exact text of error message.
Any errors during
boot (Power-On Self
Test)?
This test checks all installed components. Any
POST errors will be displayed on your monitor
screen or signalled by beep codes.
Table 7-1 Collecting Information for Support (Continued)
Information
needed
Details Your information