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Problem Possible Cause Solution
Unit outputs both hot and cold
water, but it does not mix
not a product defect -- the
hot and cold supplies are
reversed
correct the plumbing
Water temperature does not
get hot enough
high temperature limit stop not
set correctly
reset high temperature limit
stop
handle not justified justify the handle
thermostat cartridge is faulty replace thermostat cartridge
Water temperature is erratic thermostat cartridge is faulty replace thermostat cartridge
Water drips for several min-
utes after the unit is turned off
not a product defect -- normal
clearing of showerhead
not a problem
Water drips constantly after
unit is turned off
stop unit is faulty replace the stop unit
Handle turns but water does
not turn on/off
handle screw not tightened tighten handle screw
Water pressure is poor, or
pressure decreases as water is
made warmer / cooler
filters on thermostat cartridge
are clogged with debris
clean thermostat cartridge
-- contact Technical Support for
instructions
Troubleshooting
