122 Troubleshooting Procedures
Error 719
PPP termination by remote machine. Possible causes for this error include the following:
● Poor signal.
● Network resources are unavailable.
Resolution
● If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting
the computer or wireless device may help as well.
● Wait 30 seconds, and then try to connect again.
● Reboot the computer.
Error 777
The connection attempt failed because the connecting device on the remote computer is out of
order.
Possible causes for this error include:
● Poor signal.
● Network resources are unavailable.
● There is a problem with one of the wireless device drivers.
Resolution
● If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting
the computer or wireless device may help as well.
● Wait 30 seconds, then try to connect again.
● Close Sprint SmartView, reinsert the device, and launch Sprint SmartView again.
● Reboot the computer.
● Uninstall any other software that manages wireless connections (if it is present on the
computer).
● Reinstall Sprint SmartView.
Error 1012
Client-initiated IOTA (Internet Over The Air) fails. Possible causes for this error include:
● Poor signal.
● Network resources are unavailable.
● MDN (Phone Number) or MSID (Subscriber Identification Number) was entered
incorrectly in the Activation Wizard.
● The device has not been provisioned on the network yet.
Resolution
● If indoors, move closer to a window or exterior wall, or move to a higher level. Reorienting
the computer or wireless device may help as well.
● Wait 5 minutes and try to update the device profile.
● Rerun the Activation Wizard.
● Contact Sprint Customer Service to ensure that there are no problems with the account.
