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Software Installation Problems
● Follow the instructions beginning on page 35 to
install your software. Don’t connect PictureMate to
your computer until you are instructed to.
● Close other programs, including screen savers and
virus protection software, and try installing again.
● Make sure your system meets the requirements
listed in “System Requirements” on page 82.
● To print over a network, see “Set Up Network
Printing” on page 78 for instructions.
Print Quality Problems
You see banding (light lines) in your prints.
● The print head may need cleaning. See page 65.
● Be sure to print with the glossy or whiter side of
the paper face up.
● The photo cartridge may need replacing. See
page 57.
Your print is grainy.
● The print head may need aligning. See page 67.
● You may need to increase the image resolution;
see your software documentation.
Your print is blurry or smeared.
● Use PictureMate photo paper to ensure proper
saturation, absorption of ink, and quality.
● Be sure to print with the glossy or whiter side of
the paper face up.
● The print head may need cleaning. See page 65.
● The print head may need aligning. See page 67.
● Make sure your paper isn’t damp or curled, or
loaded face down (load it glossy or whiter side
up). If it’s damp or curled, load a new paper.
● Remove each photo from the output tray after
printing. Let each photo sit for a minute before
handling it.
Your print is faint or has gaps in the image.
● The print head may need cleaning. See page 65.
● The photo cartridge may be old or low. See
page 56 to replace it.
