18
SECTION 6 – HOW TO RETURN EQUIPMENT
A Material Return Authorization number is required in order to return equipment. Please contact
Net Safety Monitoring at (403) 219-0688, before returning equipment or consult our Customer
Care Department to possibly avoid returning equipment.
If you are required to return equipment, include the following information:
1. A Material Return Authorization number (provided over the phone to you by Net Safety).
2. A detailed description of the problem. The more specific you are regarding the problem,
the quicker our Service Department can determine and correct the problem.
3. A company name, contact name and telephone number.
4. A purchase order, from your company, authorizing repairs or request for quote.
5. Ship all equipment, prepaid to: Net Safety Monitoring Inc.,
2721 Hopewell Place NE,
Calgary, Alberta, Canada, T1Y
7J7
6. Mark all packages: RETURN for REPAIR.
7. Waybills, for shipment outside Canada, must state: Equipment being returned for
repair
All charges to be billed to the
sender
Ensure a duplicate copy of the packing slip is enclosed inside the box indicating item 1 – 4 along
with the courier and account number for returning the goods.
Pack items to protect them from damage and use anti-static bags or aluminum-backed cardboard
as protection from electro-static discharge.
ALL equipment must be shipped prepaid. Collect shipments will not be accepted.
