18
SolutionstoCommonProblems
iMPortant
Before calling for service, review this list. It may save you both time and expense. This list
includes common experiences that are not the result of defective workmanship or material
in your cooktop.
SURFACE BURNERS DO NOT LIGHT
• Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to desired
ame size.
• Be sure gas supply valve is open.
• Burner ports are clogged. Clean burners. See CleaningtheBurnerGrates,Burner
Caps,BurnerHeads in General Care & Cleaning section. With the burner off, clean
ports with a small-gauge wire or needle.
• Power cord is disconnected from outlet (Electric Ignition Models only). Be sure cord is
securely plugged into the outlet.
• Electrical power outage (electric ignition models only). Burners can be lit manually. See
Setting Surface Controls in this Use and Care Guide.
BURNER FLAME ONLY LIGHTS HALF WAY AROUND
BURNER
• Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire
or needle.
• Moisture is present after cleaning. Lightly fan the ame and allow burner to operate until
ame is full. Dry the burners thoroughly following instructions in the General Cleaning
section.
BURNER FLAME IS ORANGE
• Dust particles in main line. Allow the burner to operate a few minutes until ame turns
blue.
• In coastal areas, a slightly orange ame is unavoidable due to salt air.
