- 30 -
Installing the Plug-In
For the initial access to the camera in Windows, the web browser may prompt the
administrator for permission to install a new plug-in for on Internet Explorer. Permission
request depends on the Internet security settings of the user’s PC or notebook. If the highest
security level is set, the computer may prohibit any installation and execution attempt. This
plug-in has been registered for certificate and is used to display the video in the browser.
Click on to proceed. If the web browser does not allow the administrator to
continue the installation, check the Internet security option and lower the security levels or
contact the networking supervisor or IT for help.
NOTE – If an error occurred or the plug-in fails to install, it is because the version of the
Electronic Signature is newly released and the VeriSign has not been submitted to Microsoft
Windows update for validation. Therefore, plug-in will not have its root certificate. If IE
discovers that there is no root certificate after the user’s PC connects to the camera, it will
automatically redirect to VeriSign Web site to download and install the latest root certificate to
make the installation successfully. If the user’s computer is able to connect to camera but
unable to access the internet, then the installation will fail because the computer will not be
able to download the latest root certificate. This problem can be resolved if computer can be
connect to the internet and the camera at the same time and will not recur when Windows
update patches become available.
