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1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060 fax : (418) 527-4311
e-mail : tech@sbi-international.com web site : www.psg-distribution.com
LIMITED LIFETIME WARRANTY
The PSG warranty extends only to the original consumer purchaser and is not transferable. This warranty covers brand new
products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of
sale), model name and serial number must be supplied when making any warranty claim to your PSG dealer
This warranty applies to normal use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing,
negligence or accident during transportation are not covered by this warranty.
This warranty does not cover any scratch or discoloration caused by over firing, abrasives or chemical cleaners. Any defect or
damage caused by the use of unauthorized parts or others than original parts void this warranty.
An authorized qualified technician must perform the installation in accordance with the Instructions supplied with this product and
all local and national building codes. Any service call related to an improper installation is not covered by this warranty.
Returned products are to be shipped prepaid to PSG for investigation. If a product is found to be defective, PSG will repair or replace
such defect and reasonable transportation fees will be refund. Repair work covered by the warranty, executed at the purchaser
domicile by an authorized qualified technician requires the prior approval of PSG. Labour cost and repair work to the account of PSG
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part.
PSG at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. PSG may, at its
discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but
defective parts
PSG shall in no event be responsible for any special, indirect, consequential damages of any nature, which are in excess of the
original purchase price of the product.
WARRANTY APPLICATION
DESCRIPTION
PARTS LABOUR
Combustion chamber (weldings only) Lifetime 5 years
Perforation caused by rust 5 years n/a
Stainless steel baffle 5 years 1 year
Carbon steel baffle 2 years 1 year
Handle assembly 5 years n/a
Ash drawer Lifetime 1 year
Cast iron parts 5 years 1 year
Ceramic glass (thermal breakage only) 1 year n/a
Paint, refractory bricks, gasket, blower, thermal switch (thermodisc) and
rheostat
1 year n/a
Plating 1 year n/a
Shall your unit or a components be defective, contact immediately your PSG dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
• You name, address and telephone number; • Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Bill of sale, dealer’s name;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your PSG dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
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