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Symptom Possible Cause Corrective Action
Heat, Cool or Fan Runs Constantly. 1. Possible short in wiring. Check each wire connection to verify they are not
2. Possible short in thermostat. shorted or touching together. No bare wire should
3. Possible short in heat/cool/fan system. stick out from under terminal screws. Try resetting
4. Fan Switch set to Fan On. the thermostat as described below. If the condition
persists the manufacturer of your system or
service person can instruct you on how to test the
Heat/Cool system for correct operation. If the
system operates correctly, replace the thermostat.
Furnace Cycles Too Fast or Too Slow 1. The location of the thermostat and/or the Digital thermostats normally provide precise
(narrow or wide temperature swing) size of the Heating System may be temperature control and may cycle faster than
influencing the cycle rate. some older mechanical models. A faster cycle
rate means the unit turns on and off more
frequently but runs for a shorter time so there is
no increase in energy use. If you would like to
increase the cycle time, change the cycle rate to
“SL” in the configuration menu. It is not possible to
shorten the cycle time. If an acceptable cycle rate
is not achieved as received or by changing the
cycle rate. Contact a local service person for
additional suggestions.
Cooling Cycles Too Fast or Too Slow 1. The location of the thermostat and the size The cycle rate for cooling is fixed and can not be
(narrow or wide temperature swing) of the Cooling System can influence the adjusted. Contact a local service person for
cycle rate. suggestions.
Thermostat Setting and Thermostat 1. Thermostat thermometer setting requires The thermometer can be adjusted +/- 4 degrees.
Thermometer Disagree adjustment. See Temperature Display Adjustment in the
Configuration menu.
Thermostat Does Not Follow Program 1. AM or PM set incorrectly in program. Check current clock and program settings
2. AM or PM set incorrectly on the clock. including the AM or PM designations for each
3. Voltage spike or static discharge. time period. If a voltage spike or a static discharge
occurs use the Reset Operation listed above.
Blank Display and/or Keypad 1. Voltage spike or static discharge. If a voltage spike occurs use the Reset Operation
Not Responding listed above.
Clock Loses or Gains Time 1. Loss of power to thermostat. The thermostat will maintain its program in
memory even with no power but the clock time
will be incorrect when power is restored.
See No Heat/No Cool/No Fan (common problems)
above for items to check in the system.
Heat or Cool Starts Early 1. EMR activated. See Configuration Menu (Item 4).
TROUBLESHOOTING
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