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If You Need Service Or Assistance
We suggest you follow
these steps:
1. gefore calling for assistance...
Performance problems often result from little things you
can Lnd and fix your& without tools of any kind.
Air oendWonor won?
run:
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Is unit plugged into a live circuit with proper voltage?
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Is swttch turned on?
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Is thermostat set correctly?
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Has a fuse blown or a circuit breaker tripped?
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Has the local power failed?
Unit blows fuses or trips circuit breaker:
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Am time-delay fuses being used?
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Is an extension cord being used? (Do
not use an
extensfon cwd to run your air condltloner.)
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Are you waiting three minutes after turning cooling
circuft off before trying to restart unit?
Unittumsonandoff,ordoesnotcooiroom:
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Is fitter clean?
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Am coils clean (both evaporator [inside] and condenser
b-w)?
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Is there excessive moisture or heat (open vessel cook-
ing, showers, etc.)?
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Try setting fan to higher speed.
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Try setting thermostat to a cooler setting.
operating sounds:
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When your room air conditioner is
operatfng
nomuiiy,
you will hear sounds such as:
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Droplets of water hitting the condenser, causing a
‘pinging” or “clicking” sound. Water droplets help to
coolthe condenser.
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Air movement from the fan, especially on high fan
speed -%I.
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Clicks from the thermostat cycle.
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Sounds also may be caused by house construction -
such as vibration of the unit due to wall construction or
unsteady window mounting area.
2. if you need assistance’...
Call WhIrlpool COOL-LINE@ wrvlco assistance
w numkr. Dfai free from a-r,
. IntheU.&
l-am-253-1301
andtatkwkhoneofourtrainedconsuttants.Theconsul-
tantcaninstructyouinhowtoobtafnsattsfactoryopera-
ttonfromyourapptianceor,ifsewiceisneceeaary,
tecomrnencl a qualified senrice company in your area.
3. if you need service?..
vkf 01
l9
- workof-Whi&
Whirtpoolhasanationwide -
ssnriceannpaniw3.whirlpool
(KRVICE servicetechniciansar9batned
tofllHilltheprodlGt~and
provide after-warranty servtce, anywhere in the united
States. To locate the authorized Whfdpool m con+
pany in your area, call our COOL-LINE0 m as&t-
ante telephone number (see Step 2) or bok In your
telephone directory Yellow Pages under:
SERVICE COMPANIES
XYf2;EMy;; CO
.%9-m
4. if you have a problem:..
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our cons~fMM%
or if you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2ow M-63
Senton Harbor, MI 49022
Please include a daytime phone number in your
correspondence.
6. if you need FSP@ replacement parts?..
FSP is a registered trademark of Whirlpool Corporation
for qualii parts. Look for this symbol of quatii w
you need a replacement part for your Whirtpool
appliance. FSP replacement parts will fit rtgM and ti
right, because they are made to the same exacting spec-
ifications used to build every new Whirlpoot appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirtpool COOL-LINE m
assistance number in Step 2.
6. if you are not satisfied with how the pro&km
was soived~..
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Contact the Major Appliance Consumer Action Panef
(MACAP). MACAP is a group of independent am-
sumer experts that voices consumer views at the high-
est levels of the major appliance industry.
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Contact MACAP only when the dealer, authorized sew-
icer or Whirlpool have failed to resofve your problem.
Major Appliance Consumer Actton Panet
20 North Wacker Drive
Chicago, IL 6CNO6
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MACAP will in turn inform us of your actton.
‘When requesting assistance, please provtde: model
number, serial number, date of purchase, and a
oompietedeacripiionoftheprobtem.Thle~
isrwededinordertob&errespondtoyourrequeet.
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