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If You Need Service Or Assistance
We suggest you follow these
steps:
1. Before calling for assistance . . .
Performance problems often result from little things you
can find and tix yourself without tools of any kind.
Air condtioner won’t run:
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Is unit plugged intD a live tirarit with proper voltage?
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Is switch turned on?
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Is Thermostat Contml set correctly?
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Have you checked your home’s main fuses or circuit
breaker box?
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Has the timedelay fuse blown?
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Has the local power failed?
Unit blows fuses or bips circuit breaker:
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Are time-delay fuses being used?
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Is an extension cord being used? (Do
not use an
extension cord to run your air conditioner.)
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Are you waiting three minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
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Is filter dean?
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Are coils clean (both evaporator Fnside] and condenser
[outside])?
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Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
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Try setting fan lo higher speed.
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Try setting Thermostat Control to a coder setting.
Operating sounds:
When your mom air conditioner is operating normally,
you will hear sounds such as:
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Droplets of water hitting the condenser, causing a
“pinging” or “clicking” sound. Water droplets help to
cd the condenser.
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Air movement from the fan. especially on high fan
speed setting.
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Clicks from the thermostat cycle.
Sounds also may be caused by house construction
such as vibration of the unit due to wall con&u&on or
unsteady window mounting ama.
2. lf you need assistance* ._
Call Whirlpool Consumer Assistance Center
telephone number.
Dial free from anywhere in the
U.S.:
1-800-2591301
and talk with one of our trained a~~sultants. The
consultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is necessary,
recommend a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistanca Representative
Whirlpool Corporation
2oooM-63
Benton Harbor. MI
49022
Please indude a daytime phone number in your
correspondence.
3.
If you need sefvice* . . .
Whirlpool has a nationwide
- network of authorized Whirlpool
serviw companies. Whirlpool
E service technicians are trained to
fulfill the product wananty and
provide after-warranty service, anywhere in the United
States. To locate the authorized Whirlpool servica
company in your area, call our Consumer Assistance
Center telephone number (see Step 2) or look in your
telephone directory Yellow Pages under
4. If you need FSP replacement parts’ . . .
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Lc& for this symbol whenever you need
a replacement part for your Whirlpool appliance. FSP
replacement parts till fit right and work right because
they are made to the same exacting specifications used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool Consumer Assistance
Center number in Step 2.
5. If you are not satisfied with how the problem
was solved* . . .
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Contact the Major Appliance Consumer Action Panel
(MACAP), MACAP is a group of independent con-
sumer experts that voices consumer views at the
highest levels of the major appliance industry.
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Contact MACAP only when the dealer, authorized
seticer and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer A&n Panel
20 North Wacker Drive
Chicago, IL 6C606
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MACAP will in turn inform us of your action.
*When requesting assistance, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This information is
needed in order to better respond to your request.
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