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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
Air conditioner won’t run:
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Is unit plugged into a live circuit with proper voltage?
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Is switch turned on?
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Is thermostat set correctly?
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Has a fuse blown or a circuit breaker tripped?
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Has the local power failed?
Unit blows fuses or trips circuit breaker:
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Are time-delay fuses being used?
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Is an extension cord being used? (Do not use an
extension cord to run your air conditioner.)
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Are you waiting three minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
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Is filter clean?
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Are coils clean (both evaporator [inside] and
condenser [outside])?
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Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
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Try setting fan to higher speed.
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Try setting thermostat to a cooler setting.
Operating sounds:
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When your room air conditioner is operating
normally, you will hear sounds such as:
Droplets of water hitting the condenser, causing a
“pinging” or “clicking” sound. Water droplets help to
cool the condenser.
Air movement from the fan, especially on high fan
speed setting.
- Clicks from the thermostat cycle.
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Sounds also may be caused by house construction-
such as vibration of the unit due to wall construction
or unsteady window mounting area.
2. If you need assistance*...
Call Whirlpool COOL-LINE” service assistance
telephone number. Dial free from anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service t6
necessary, recommend a qualified service company in
your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service*...
Whirlpool has a nationwide
network of authorized
WhirlpoolSM service companies.
Whirlpool setvrce techmcrans
are trained to fulfill the product
warranty and provide after-
warranty service, anywhere in the United States. TO
locate the authorized Whirlpool service company in your
area, call our COOL-LINE” service assistance telephone
number (see Step 2) or look in your telephone directory
Yellow Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR-SERVICE & REPAIR
MAJOR - REPAIRING 8 PARTS
OR
WASHING MACHINES, DRYERS
& IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SFRVICE COMPANIES
XYZ SER%E CO
123 Maple ,,,......... 999-9999
4. If you need FSP replacement parts’...
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Look for this symbol of quality whenever
you need a replacement part for your Whirlpool
appliance. FSP replacement parts will fit right and work
right, because they are made to the same exacting
specifications used to build every new Whirlpool
appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE” service
assistance number in Step 2
5. If you are not satisfied with how the
problem was solved*...
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Contact Ihe Major Appliance Consumer Action Panel
(MACAP). MACAP is a qroup of independent
_...
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
Contact MACAP only when the dealer, authorized
servicer or Whirlpool have failed to resolve your
problem.
Major appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
*When requesting assistance, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This information
is needed to better respond to your request.
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