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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before celling for assistance . . .
Performance problems often resutt from little things you
can find end fix yourself without tools of any kind.
If you prefer, write to:
Mr. William Clark
Director of Consumer Relations
Whirlpool Corporatin
2oooM63
Air conditfonW won’t run:
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Is unit plugged into a live cirurit with proper voltage?
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Is switch turned on?
Benton Ha&r, MI 49022
Please indude a daytime phone number in your
wnesporlderlw.
3. fl you nasd service*...
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Is Thermostat Control set correctly?
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Has a household fuse blown or a circuit breaker
tlippd?
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Has the local power failed?
Unit blows fuses or trips circuit breaker:
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Are time-delay fuses being used?
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Is an extension cord being used? (Do not use an
extension cord to run your air conditioner.)
. Are you waiting three minutes after turning cooling
circuit off before trying to restart unit?
Whi@ool has a nalionwide network of authorized
WhirlpooP service companies. Whirlpool service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United
states. To locate the authorized Whirlpod service
company in your area, call our Consumer Assistanca
Center telephone number (see Step 2) or look in your
telephone drectory Yellow Pages under:
APlwANcEs - HousEHoLo -
YUOR -SERVICE I REPNR
ELECWCK APPuANcEs-
YkloR - REPAlWNa k PAmn
OR
WASHING MACHINES, DRYEf4S
6IRWRs-sERvlw.la
Unit turns on and off, or does not cool room:
WWRLPOOL AFPUANCES
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Is filter clean?
AUlliORlZED WHIRLPOOL SERVICE
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Are coils clean (both evaporator [inside] and
condenser [outside])?
SERVICE COMPANIES
XYZ SERVICE CO
123 Mapb .._........... BBB-Qew
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Is there excessive moisture or heat (open vessel
cmking, showers, etc.)?
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Try setting fan to higher speed.
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Try setting Thermostat Control to a cooler setting.
Unit horns on and off, or doee not heat room:
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Is filter clean?
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Are coils clean (both evaporator [inside] and
condenser [outside])?
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Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
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Try setting fan to higher speed.
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Try setting Thermostat Control to a warmer setting.
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Is the outside temperature below 45”F?
4. If you need FSW replacement parts’...
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Look for this symbol of quality whenever
you need a replacement part for your Whirlpool
appliance. FSP replacement parts will fit right and work
right, because they are made to the Same exacting
specificabons used to build every new Whirlpool
appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool Consumer Assistance
Center number in Step 2.
Operating sounds:
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When your room air conditioner is operating
normally, you will hear sounds such as:
-Droplets of water hitting the condenser, causing a
“pinging” or “clicking” sound. Water droplets help to
cool the condenser.
-Air movement from the fan, especially on high fan
speed setting.
-Clicks from the thermostat cycle.
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Sounds also may be caused by house construction-
such as vibration of the unit due to wall construction
or unsteady window mounting area.
5. If you are not satisfied with how the
problem was solved*...
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Contact tile Major Appliance Consumer Action Panel
(MACAP). MACAP is a group of independent
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
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Contact MACAP only when the deafer, authorized
servicer and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP WIII in turn inform us of your action.
2. If you need assistance*...
Call Whirlpool Consumer Assistance Center telephone
number. Dial toll-free from anywhere in the U.S.A.:
tion is needed to better respond to your request.
1-800-253-1301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in your
area.
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