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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase or installation date. (See page 2.) This information will help
us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little thinqs vou can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It-could save you the cost of a service call:
PROBLEM
POSSIBLE CAUSE
SOLUTION
Air conditioner
Unit is not plugged into a live
Plug unit into a live circuit with proper
will not run
circuit with proper voltage.
voltage.
The Fan Control is set to OFF.
Set the Fan Control to a setting other
than OFF.
The Thermostat Control is not
set correctly.
Set the Thermostat Control to a setting
cooler than the room temperature.
A household fuse has blown or
a circuit breaker has tripped.
Replace fuse or reset circuit breaker.
The local power has failed.
Wait for power to be restored.
Unit blows
A time-delay fuse is not being
Replace fuse with a time-delay fuse of
household fuses
used.
the correct capacity.
or trips circuit
breaker
An extension cord is being
Do not use an extension cord to run your
used.
air conditioner.
The unit was just turned off and
Wait three minutes after turning unit off
on again.
before trying to restart it.
Unit turns on
and off, or does
The filter is dirty.
Clean the filter. (See page 8.)
not cool/heat
The coils (evaporator [inside]
Clean the coils. (See pages 8-9.)
room
and condenser [outside]) are
dirty.
There is excessive moisture or
It will take longer for the unit to cool or
heat in the room.
heat a room when there is excess
moisture or heat (open cooking vessel,
shower, etc.).
The fan speed setting is too
Set Fan Control to a higher setting.
low.
The Thermostat Control is not
Set the Thermostat Control to a cooler
set correctly.
setting.
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