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105269
OWNER’S MANUAL
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Fireplace burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (see
IMPORTANT
statement
above)
2. Gas leak. See Warning statement
above
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement
above
2. Control valve defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
above
1. Improper log placement
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
4. Burner flame holes blocked
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burners are lit or shut off
Fireplace produces unwanted odors
Fireplace shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of fireplace
Note:
After removing all causes of residue
deposits, completely clean fireplace and ap-
pliance of all residue before reusing appliance.
REMEDY
1. This is common with most fireplaces. If
noise is excessive, contact qualified ser-
vice person
1. Open window and ventilate room. Stop
using odor causing products while fire-
place is running
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 21)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
2. Replace control valve
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Properly locate logs (see Installing Logs,
page 13)
2. Eliminate source of drafts around heater
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage or replace burner
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
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