Filter
Top Products
Intdoor Electric Fireplace Model No. EF700SP
Troubleshooting
Problem Possible Cause Prevention/Cure
Unit does not turn on with the power switch
-AIN POWER SUPPLY SWITCH IS h/&&v
4URN THE MAIN POWER SWITCH TO h/.v POSITION
#IRCUIT BREAKER HAS TRIPPED
4OO MANY APPLIANCES ON THIS CIRCUIT BE SURE THAT ELECTRICAL SUPPLY FOR
THIS UNIT IS AN INDIVIDUAL CIRCUIT 6ERIFY UNIT IS INSTALLED ON A DEDICATED
AMP CIRCUIT CONTACT A QUALIFIED ELECTRICIAN TO CHECK
5NIT IS UNPLUGGED FROM WALL OUTLET 0LUG THE POWER CORD INTO A DRY 6 '&) OUTLET
0OWER CORD IS DAMAGED
#ONTACT #USTOMER #ARE #ENTER AT AND CONTACT A
QUALIFIED ELECTRICIAN TO REPLACE POWER CORD
0OWER CORD PRONG IS LOOSE
#ONTACT #USTOMER #ARE #ENTER AT AND CONTACT A
QUALIFIED ELECTRICIAN TO REPLACE POWER CORD
,OOSE WIRING
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CONTACT A QUALIFIED ELECTRICIAN TO CHECK THE WIRING
Unit turns off by itself
!NOTHER REMOTE CONTROL HAS A SIMILAR FREQUENCY AS OTHER REMOTE
CONTROLS
#ONTACT #USTOMER #ARE #ENTER AT
2ADIO FREQUENCY DISTURBANCE FROM OUTSIDE SOURCES #ONTACT #USTOMER #ARE #ENTER AT
$EFECTIVE CIRCUIT BOARD #ONTACT #USTOMER #ARE #ENTER AT
Heater is on, but no flame or low flame intensity
&LAME CONTROL KNOB IS AT A LOW SETTING Turn the flame control knob to maximum setting
,OOSE WIRING
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CONTACT A QUALIFIED ELECTRICIAN TO CHECK THE WIRING
Flames are frozen
,OOSE WIRING
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CONTACT A QUALIFIED ELECTRICIAN TO CHECK THE WIRING
&LAME ELEMENT IS NOT ATTACHED TO THE MOTOR #ONTACT #USTOMER #ARE #ENTER AT
2OTATION MOTOR IS DEFECTIVE #ONTACT #USTOMER #ARE #ENTER AT
Excessive noise in the lower portion of the unit
&LAME ELEMENT IS NOT SEATED PROPERLY #ONTACT #USTOMER #ARE #ENTER AT
-OTOR IS DEFECTIVE #ONTACT #USTOMER #ARE #ENTER AT
Excessive noise in the upper portion of the unit
4HE AIR INTAKE AREA OR VENTILATION IS BLOCKED
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CHECK THE VENTILATION AREAS TO MAKE SURE THEY ARE CLEAR
FROM DEBRIS
(EATER BLOWER IS DEFECTIVE #ONTACT #USTOMER #ARE #ENTER AT
Heater power switch ( ) is in the “ON” position,
but there is no airflow
4HE AIR INTAKE AREA OR VENTILATION IS BLOCKED
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CHECK THE VENTILATION AREAS TO MAKE SURE THEY ARE CLEAR
FROM DEBRIS
4HE HEATER SYSTEM IS OVERHEATED
4URN THE MAIN POWER SWITCH
TO h/&&v UNPLUG THE UNIT FROM THE
WALL AND CHECK THE VENTILATION AREAS TO MAKE SURE THEY ARE CLEAR
FROM DEBRIS 7AIT FIVE MINUTES THEN FOLLOWING THE h4URNING @/.v
INSTRUCTIONS
&AN MOTOR IS DEFECTIVE #ONTACT #USTOMER #ARE #ENTER AT
&AN BLOWER IS NOT BALANCED PROPERLY #ONTACT #USTOMER #ARE #ENTER AT
There is an ordor coming from the unit
4HE UNIT MAY EMIT A SLIGHT HARMLESS ODOR WHEN FIRST PROLONGED USED 4HIS IS NORMAL AND IS CAUSED BY THE INITIAL HEATING OF THE INTERNAL
PARTS AND WILL NOT OCCUR AGAIN
)F THE PROBLEM PERSISTS OR HAPPENS AFTER THE FIRST PROLONGED USE CONTACT #USTOMER #ARE #ENTER AT
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.