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13Top Innovations, Inc.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
Unit fails to heat up. Heating
Indicator Light DOES NOT
illuminate.
Unit is not plugged in. Plug power cord into electrical
outlet.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and
unplug. Contact Customer
Support for further assistance (see
Page 14 for details).
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you
need assistance, contact a licensed
electrician.
Unit fails to heat up. Heating
Indicator Light DOES illuminate.
Boiler is empty. Refer to Filling Boiler with
Water procedure on Page 10 for
refilling instructions.
Unit is damaged or otherwise in
need of repair.
Immediately cease usage and
unplug. Contact Customer
Support for further assistance (see
Page 14 for details).
Mineral build-up in unit. Refer to Removing Mineral
Build-Up procedure on Page 12
for cleaning instructions.
Steam output is weak or
intermittent.
Water level in Boiler is running
low.
Refer to Filling Boiler with
Water procedure on Page 10 for
refilling instructions.
Mineral build-up in unit. Refer to Removing Mineral
Build-Up procedure on Page 12
for cleaning instructions.