Filter
Top Products
8
TROUBLE SHOOTING
BEFORE COTACTING THE MANUFACTURER, PLEASE CHECK THE FOLLOWING
POSSIBILITIES.
PROBLEM
CHECK
Unit fails to operate
Power is OFF
Power cord is unplugged or not securely fitted.
Water tank not placed properly
Water tank is full
Set humidity has been reached
Performance decreased
Blocked air filter
Room windows and doors are open
Obstacles in air outlet or inlet
Not enough time allowed to remove the moisture
Humidity setting may be set too high
Ambient temperature is too cold, below 41°F
Unit is noisy
Unstable setting of unit or floor surface is not level
Blocked filter
Frost appears on coils
This is normal. The dehumidifier has Auto-Defrost feature
Water on floor
Hose connection for continuous drainage is loose
Intend to use the bucket for water collection, but the back drain plug is
removed.
The following displays indicate an error or problem:
Display code
Problem
What to do
P1
Defrosting starts
Unit will automatically restart
after defrosting
P2
Water tank is full
Empty the tank
E1
Humidity sensor is off or short-
circuit
Turn off unit and contact
Sunpentown.
E2
Temperature sensor is off or
short-circuit
Turn off unit and contact
Sunpentown.
If you still cannot solve the problem after trying the above, unplug unit and contact
Sunpentown Int’l Inc.