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Troubleshooting
HEATER WILL NOT WORK
1) Check if the power cord is plugged into an electrical outlet, if not, plug in.
2) Check if electricity to the main fuse is working.
3) Confirm that the LOW or HIGH button is pressed down.
4) Check if the heater is on a level surface. If the tip-over safety switch is not pushed in,
the heater will not run.
WARRANTY
One Year Limited Warranty
Soleus International Inc. warrants the accompanying Soleus Air MS-11 to be free of defects in
material and workmanship for the applications specified in its operation instruction for a
period of ONE (1) year from the date of original retail purchase in the United States or
Canada.
If the unit exhibits a defect in normal use, Soleus International Inc. will, at its option, either
repair or replace it, free of charge within a reasonable time after the unit is returned during the
warranty period.
As a condition to any warranty service obligation, the consumer must present this Warranty
Certificate along with a copy of the original purchase invoice.
THIS WARRANTY DOES NOT COVER:
1) Damage, accidental or otherwise, to the unit while in the possession of a consumer not
caused by a defect in material or workmanship.
2) Damage caused by consumer misuse, tampering, or failure to follow the care and special
handling provisions in the instructions.
3) Damage to the finish of the case, or other appearance parts caused by wear.
4) Damage caused by repairs or alterations of the unit by anyone other than those authorized
by Soleus International Inc.
5) Freight and Insurance cost for the warranty service.
ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT
ABILITY ARE LIMITED TO ONE-YEAR DURATION OF THIS EXPRESS LIMITED
WARRANTY. SOLEUS INTERNATIONAL INC. DISCLAIMS ANY LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL
SOLEUS INTERNATIONAL INC’S LIABILITY EXCEED THE RETAIL VALUE OF THE
UNIT FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT
TO THIS UNIT.
As some states do not allow the limitation or exclusion of incidental or consequential
damages, or do not allow limitation on implied warranties, the above limitations and
exclusions may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights that vary from state to state.
For Warranty, Technical Support, Customer Service, Missing or Defective Parts
Please Call (888) 876-5387
Or Write To:
Soleus International Inc.
9451 Telstar Ave.
El Monte, CA 91731 USA
www.soleusair.com