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Warranty
Soleus International Inc. warrants the accompanying Soleus Air 10000 / 12000BTU Heat Pump Room Air
Conditioner (KC-30H / KC-35H) to be free of defects in material and workmanship for the applications specified
in its operation instruction for the period of parts specified below.
5 YEARS FOR COMPRESSOR
1 YEAR FOR OTHER COMPONENTS
This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.
This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation of
the product after repair.
This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Soleus
International including, but not limited to, any malfunction, defect or failure caused by or resulting from
unauthorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or
transit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,
fire, flood or other Acts of God, or normal wear and tear.
Warranty service must be performed by a qualified HVAC contractor. Soleus maintains a centralized service
network to provide parts and assist in resolving service problems if difficulties are encountered. Soleus agrees to
provide service information, sell repair parts and reimburse the dealer /serviceman for parts in accordance with
Soleus International’s Policies and Procedures.
SOLEUS INTERNATIONAL MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED
WARRANTY OR MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS
SPECIFIED ABOVE. SOLEUS INTERNATIONAL DISCLAIMS ANY LIBILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS
INTERNATIONAL INC.’S LIABILITY EXCEED THE RETAIL VALUE OF THE AIR CONDITIONER.
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover
internet sales, used, salvaged, or refurbished products.
FOR TECHNICAL SUPPORT AND WARRANTY SERVICE
Soleus International Inc.
Tel: 1-888-8 SOLEUS
Monday through Friday, 9:00 AM to 5:00 PM, PST
Email: Contact@soleusair.com
Website: www.soleusair.com