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Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Pro Lite Steam
Pocket
®
Mop will
not turn-on.
Your Steam Mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, please contact Customer Care at
1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your Steam
Mop following instructions on page 4.
If the unit still doesn’t make steam, please contact Customer
Care at 1-800-798-7398.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the standby mode.
Add water to the tank and press the ON/Standby button to
select a steam setting.
If your unit still does not work, please contact Customer Care at
1-800-798-7398.
The Pro Lite Steam
Pocket
®
Mop leaves
water on the floor.
Check to see if your micro-fiber cleaning pad is soaked through.
We recommend you unplug the Steam Mop and change the
micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The Pro Lite Steam
Pocket
®
Mop left
a white spot on
the floor.
Do not leave your Steam Mop on the floor with a damp or
wet cleaning pad.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad
.
If you washed the cleaning pad with powder detergent,
then it
may be damaged and require replacement
. Replacement pads
are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the Steam Mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we suggest
rinsing the floor with water, letting it dry, and then steam
mopping again with a clean pad. One or more rinses generally
removes the residue. A more stubborn case may require you to
rinse the floor with a mix of one part vinegar and two parts water.
The Pro Lite Steam
Pocket
®
Mop is
hard to push.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. If so,
replace the cleaning pad.
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