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PROBLEM
POSSIBLE
REASONS
SOLUTIONS
There is no
steam
The Steam Bottle is not
plugged in.
There is not enough
water in the unit.
Verify that the Blue light is on and
the product is plugged in correctly
into a working outlet.
Fill the steam bottle tank.
There is not
enough steam
Mineral build-up may be
clogging the nozzle.
Water level may be low.
Using the nozzle cleaner, carefully
clean the nozzle to remove debris.
Fill the steam bottle tank.
The cleaning
pockets are
streaking or
leaving dirt
behind
The microfiber fabrics
may be dirty and need
to be replaced or
washed.
The microfiber fabric
may be worn.
Use the other sides, if clean.
Replace with a clean cleaning
pocket.
Replace as needed.
The cleaning
tool handles
keep falling
off the hose
The connection may not
be secure.
Check the connection, making sure
you are pressing in and turning at
the same time.