Filter
Top Products
14
TOLL FREE: 1-800-798-7398
Troubleshooting Guide
Visit SharkVacThenSteam.com for more helpful hints
and support.
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Vac-Then-Steam™
will not turn on.
Your Vac-Then-Steam™ should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
Switch Steam or Vacuum Power button to the ON “I”
position.
The Vac-Then-Steam
™
will not make steam.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Frame to base of the unit.
Switch Steam Power button to the ON “I” position.
TILT MOP HANDLE BACK TO GENERATE STEAM.
The Vac-Then-Steam
™
leaves water on the floor.
Check to see if your micro-fiber cleaning pad has absorbed
too much moisture. We recommend you unplug the
Vac-Then-Steam™ and replace the micro-fiber cleaning pad.
Make sure the steam pad is attached correctly.
Wait 30 seconds after switching Steam Power button
ON “I” before mopping, allowing water to heat to a 212°
sanitizing steam. If the unit is not allowed to heat properly,
some water may be emitted.
The Vac-Then-Steam
™
is hard to push.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace
if the pad is too dirty or wet.
Try increasing the height of the pole for better leverage by
rasing the height of the telescopic pole.
The Vac-Then-Steam
™
is not picking up dirt.
Check filters to see if they need cleaning. Follow instruc-
tions for rinsing and drying the filters before re-inserting
back into the unit. (See “Maintenance” sections for
instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle at the cleaning base for blockages. Clear
blockages if required.
MV2010_11_IB_ENG_110103.indd 14 11-01-03 1:26 PM