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CARE OF YOUR SOFTENER
SECTION 3
17
3D. HELPFUL HINTS CHECKLIST
... TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what's wrong
yourself and you won't have to call and wait for service. If, after making the checks, your softener still does
not work right, call your Sears Service Department, or call toll free, number 1-800-426-9345 for telephone
assistance.
NOTE:
Also read ERROR CODE, page 10. If an error code is not dispIayed, press and hold the SELECT button until
(example: 000- -) shows in the display. Then, press SELECT again and hold until an SR code appears. It
must show SR21. If any other SR number shows, the softener computer is working on incorrect input and
would probably be the cause of the problem. To set SR21, press either the UP or DOWN button. Then
press select to return a flashing 12:00 AM display, and reset the timer, page 6.
PROBLEM CAUSE
CORRECTION
NO SOFT WATER
No salt (or salt bridged) in the storage tank Refill with salt, or break the salt bridge (page
14). Press ON/OFF-HOLD (RECHARGE
NOW) button and hold for 3 seconds to start
a regeneration (see page 10).
Transfomer unplugged at the wall outlet, or
power cable leads loose, fuse blown, circuit
breaker popped, or circuit switched off.
Check for loss of power due to any of these
and correct. With the power back on, look at
the time display and read PROGRAM
MEMORY, page 10.
Manual bypass valve(s) in bypass position Look at FIG. 12 on page 18. Move the stem
in a single valve to service. In a 3-valve
bypass, open the inlet and outlet valves, and
be sure to fully close the bypass valve.
Dirty, plugged or damaged nozzle & venturi Take apart and clean or replace damaged
parts (see page 15).
Valve drain hose plugged The drain hose must not have kinks, sharp
bends, or be raised too high above the
softener (see page 16 in your installation
manual).
WATER HARD SOMETIMES
Hardness number setting too low Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
on your water analysis report. See page 7 to
reset. Press and release the SELECT
button until the present time shows in the
display.
Using hot water when softener is regenerating Avoid using hot water during this time
because the water heater refills with hard
water (see Automatic Bypass, page 13).
Increase in the grains of hardness in your
water supply
Ask your Sears retail or catalog store for a
new water analysis. Then make a new
hardness number setting (page 7).