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Problem Beeps* Lights Solution
User code (4DUC) does not
unlock lock.
2 Red 4DUC entered is not a valid 4DUC.
1 High,
1 Low
Green then
Red
User codes have been disabled. Enable User
Codes. (See page 8.)
does not light when
numbers are pressed.
None None
1. Too many incorrect user codes have been
entered. Wait 30 seconds and try again.
2. If keypad does not respond after 30
seconds, then replace battery.
For FE575, see page 3.
For FE595, see page 5.
For BE365, see page 7.
There is a delay before unlock
after a valid 4DUC is entered.
High/Low,
then 1
Red then
Green
Battery is low and should be replaced.
For FE575, see page 3.
For FE595, see page 5.
For BE365, see page 7.
blinking red but no codes
have been entered.
None
Quick Red
Blinking
Battery is dead and MUST be replaced.
For FE575, see page 3.
For FE595, see page 5.
For BE365, see page 7.
Cannot add a new 4DUC.
High/Low Red
19 4DUCs already exist. Delete a 4DUC
before adding a new one. (See page 8.)
2 Red
1. Second 4DUC entered did not match fi rst
4DUC entered.
2. The 4DUC matches the fi rst four digits of
the existing 6DPC.
Cannot delete a 4DUC. 2 Red
Second 4DUC entered did not match fi rst
4DUC entered.
Cannot change 6 digit
programming code (6DPC).
2 Red
1. Second 6DPC entered did not match fi rst
6DPC entered.
2. First four digits of new 6DPC match an
existing 4DUC.
Cannot delete all user codes. 2 Red 6DPC entered second time is incorrect.
Lock will not stay in
programming mode.
2 Red
1. Any key other than
was pressed
immediately after programming mode was
entered.
2. An incorrect entry was made during the
programming process.
For BE365, after pushing
Schlage button and rotating
thumbturn, the deadbolt does
not extend.
None None Turn Lock Feature is disabled. See page 9.
I forgot my 6DPC. None None
1. Check front of manual or back of keypad
assembly for preset 6DPC.
2. If needed, restore lock to preset settings.
(See page 9.)
Outside thumbturn does not
freely spin after deadbolt is
thrown.
None None Lock is malfunctioning. See page 12.
* Number of beeps if beep is turned on.
Schlage Customer Service
Troubleshooting Guide
U.S.A. and Canada
P.O. Box 1210
Olathe, KS 66051-1210
(888) 805-9837
Fax (800) 366-5625
www.schlage.com